Frequently asked questions
Is My Holiday Protected?
Yes it is. Your package to Italy is protected by our ATOL number 9613 and ABTA number Y0465. You are protected under the licenses of Spirito Italiano Ltd, company registration 04653855.
Why Should I Book with You?
The reasons are as follows:
How Do I Book?
The process is quite simple. You let us know where what and how and we may ask you a few more questions just to get complete clarity. We will then put together a bespoke day to day itinerary to see if we have managed to engage your requirements. Once this has been agreed, we will then finalise your proposal with recommended accommodation and costs and everything you need to know.
Can I pay in a different currency?
Yes but only in Euros. If you decide to pay in euros, we need to know when organising the proposal for you so that we can provide you with the proposal in euros. Payment in euros will only be possible by bank transfer and you will need to add an extra 12 euros bank charges.
What are your payment methods?
You can pay by cheque, bank transfer directly into our account or by credit or debit card. Credit and Debit card payments may incur an additional processing charge which will be clarified in your proposal. We do not accept business cards.
Why Do you say that the deposit is non refundable?
There are a range of reasons why certain items may be non-refundable. Deposits cannot be refunded or transferred because there are set costs that we incur on each part of your package, flights, accommodation, tours and excursions and so forth. Your deposit is used as a deposit to pay for these items to ensure that they are confirmed for you. If you are not sure, it is best to ensure that you have adequate travel insurance to cover any possible losses. Without payment of a deposit we cannot guarantee the service.
If I Cancel, what sort of costs do I incur?
Due to the bespoke manner of our business, all our cancellation charges will be provided on your proposal. Sometimes to take advantage of a special deal for you, we book non refundable rooms which means that once booked and confirmed, it cannot be cancelled. We will of course advise you of this in the proposal so that you are aware of this at all times. Also once we have issued the confirmation invoice, this will mean that we have already paid our suppliers to ensure that you receive the service requested.
What happens if "We" cancel?
If we are to cancel your trip to Italy, it will be because an apartment is no longer available because of damage. or the owner has decided to sell the property or by an act of God. Usually we provide our clients with alternative solutions, however if we are unable to help or you are not happy with the alternatives, we will provide you with a full refund of the service.
What Happens after the final balance is paid?
Usually what happens is that at least 14-7 working days before departure, you will be sent all your E-Vouchers and Boarding Passes and of course our bespoke travel itinerary. You will need to print them or load them onto your mobile or IPAD so that you have them present when checking into flights and accommodation. If possible we try to send you the vouchers sooner but we will keep you updated every step of the way.
If I have special requests?
Not a problem just let us know so that we can ensure that all our suppliers know and can assist you accordingly.
Where Can I get further information?
Check out our Essential Guide to Italy which will of course give you a little more information and we will try to update our FAQs for you and if you have any suggestions, do let us know.