Frequently asked questions

Is My Holiday Protected?


Yes it is. Your package to Italy is protected by our ATOL number 9613 and ABTA number Y0465. You are protected under the licenses of Spirito Italiano Ltd, company registration 04653855.




Why Should I Book with You?


The reasons are as follows: a) We have been organising holidays to Italy since the early 1990s b) We know the country very well c) We have lived in the country and worked here and we are completely fluent in the language and the culture d) Our main aim is to look after you from the time of your enquiry right through to your trip to Italy and back and are with you every step of the way e) You will always only deal with one person throughout the booking stage f) We ensure that you will receive a bespoke itinerary designed to ensure that you get the very best from your trip with your vouchers g) You will have 24 hour access to your travel consultant. ....shall we go on?




How Do I Book?


The process is quite simple. You let us know where what and how and we may ask you a few more questions just to get complete clarity. We will then put together a bespoke day to day itinerary to see if we have managed to engage your requirements. Once this has been agreed, we will then finalise your proposal with recommended accommodation and costs and everything you need to know. If you like the look of it and agree to it, the next stage is the booking process where we will send you a booking form to complete while we start to hold the properties and book the tours/excursions. Before we confirm or book any of the services, we will request a credit or debit card to guarantee the booking and full names as they appear on the passports and then we start to get everything booked up for you. Once everything is booked and confirmed, we will issue a confirmation invoice and then 30% of the amount of your invoice will be due for payment by return. This is a non refundable deposit. The final balance will be due 6 weeks before departure HOWEVER.... If your proposal includes a non refundable item, so for example if we opt for a room at a lower cost, then the deposit requested may be slightly higher but you will see this from the proposal as it is clearly stated. Also, flight tickets, rail tickets, ferry tickets, opera tickets will not be refunded.




Can I pay in a different currency?


Yes but only in Euros. If you decide to pay in euros, we need to know when organising the proposal for you so that we can provide you with the proposal in euros. Payment in euros will only be possible by bank transfer and you will need to add an extra 12 euros bank charges.




What are your payment methods?


You can pay by cheque, bank transfer directly into our account or by credit or debit card. Credit and Debit card payments may incur an additional processing charge which will be clarified in your proposal. We do not accept business cards.




Why Do you say that the deposit is non refundable?


There are a range of reasons why certain items may be non-refundable. Deposits cannot be refunded or transferred because there are set costs that we incur on each part of your package, flights, accommodation, tours and excursions and so forth. Your deposit is used as a deposit to pay for these items to ensure that they are confirmed for you. If you are not sure, it is best to ensure that you have adequate travel insurance to cover any possible losses. Without payment of a deposit we cannot guarantee the service.




If I Cancel, what sort of costs do I incur?


Due to the bespoke manner of our business, all our cancellation charges will be provided on your proposal. Sometimes to take advantage of a special deal for you, we book non refundable rooms which means that once booked and confirmed, it cannot be cancelled. We will of course advise you of this in the proposal so that you are aware of this at all times. Also once we have issued the confirmation invoice, this will mean that we have already paid our suppliers to ensure that you receive the service requested. Once the confirmation invoice is issued the 30% paid will be lost and once the final balance has been paid and vouchers issued, any costs incurred will need to be discussed with your insurance company. It is very important that before booking your holiday, you ensure that you have adequate insurance.




What happens if "We" cancel?


If we are to cancel your trip to Italy, it will be because an apartment is no longer available because of damage. or the owner has decided to sell the property or by an act of God. Usually we provide our clients with alternative solutions, however if we are unable to help or you are not happy with the alternatives, we will provide you with a full refund of the service.




What Happens after the final balance is paid?


Usually what happens is that at least 14-7 working days before departure, you will be sent all your E-Vouchers and Boarding Passes and of course our bespoke travel itinerary. You will need to print them or load them onto your mobile or IPAD so that you have them present when checking into flights and accommodation. If possible we try to send you the vouchers sooner but we will keep you updated every step of the way.




If I have special requests?


Not a problem just let us know so that we can ensure that all our suppliers know and can assist you accordingly.




Where Can I get further information?


Check out our Essential Guide to Italy which will of course give you a little more information and we will try to update our FAQs for you and if you have any suggestions, do let us know.





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Throughout the year we will keep you updated with new destinations, hotels, trends, tours and excursions for you to enjoy and take advantage of. We will also update you with client feedback and photos so you get to experience their holiday with them.

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YOUR PROPOSAL/QUOTATION

All costs and quotations we give you when creating your unique proposal, are current when we send it through to you, however, it is important to note that flight prices and accommodation availability can change at any time before your booking is finalised. 

 

If you wish to make a booking, a 30% non-refundable deposit is required or the full payment if booking within 8 weeks before departure, together with a completed booking form. If there are any price fluctuations we will advise you beforehand. On occasions, if the increase is minimal, then we will still go ahead and book flights and/or accommodation, to ensure that there are no further increases.

TRAVEL INSURANCE & CITY TAX

 

It is extremely important that you are covered by some form of travel insurance when travelling to Italy and it is your responsibility to ensure that you have adequate insurance to cover you for all eventualities you may encounter. Make sure that you are happy with your cover and read the small print.  It is possible to book travel insurance through us if required. and your contract will be directly with the insurance company Just Travel.

All hotels and accommodation venues are required to collect a city tax directly from their customers upon departure. This is known as La Tassa di Soggiorno. The cost varies and must be paid per person per night.  Beginning January 1, 2020, the city tax for 3-star hotels will be 4.50 Euros per person per night, 4.90 Euros per person per night for 4-star hotels and 5.0 Euros per person per night in 5-star hotels. Please be advised that these prices may change. 

Copyright © 1995 The Italian Connection (London) 

All packages are sold by The Italian Connection as an agent for Spirito Italiano Ltd ATOL 9613.and ABTA Y0465

Contact Us by Phone: 01424 728900 

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