OUR PRIVACY POLICY

Effective Date: 08.07.2025

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Your Information

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We collect and process personal information you provide to us in connection with your enquiry or booking. This may include your name, contact details, travel preferences, special requirements (such as disabilities, dietary needs, or medical conditions), and any information relating to others on your booking. This may also include your interests, social preferences, or activities.

Information is collected when you:

• Request a quote or make a booking with us

• Contact us directly (via email, phone, WhatsApp, or social media)

• Visit our website

• Participate in competitions, surveys or promotions

We aim to keep your information accurate and up to date. Please help us by notifying us of any changes.

How We Use Your Information

1. To Provide Travel Services

We use your information to fulfill your travel arrangements and provide services such as flights, accommodations, tours, transfers, and insurance. This may require us to share your information with third parties (e.g. airlines, hotels, transport providers, etc.), including those outside the UK/EEA.

In certain destinations, it may be mandatory to share your details with immigration, border control or security services. We may also use your information to assist in emergencies or health and safety situations.

2. Operational & Business Purposes

Your data may also be processed by us, our group companies or trusted third-party service providers for:

• Customer care and support

• Business management and administration

• Quality control and service improvements

• Marketing analysis and profiling

• Legal obligations and fraud prevention

• Internal restructuring or sale of the business

• Credit checking and debt collection

Some of our partners and systems may operate outside the UK/EEA.

3. Sensitive Personal Data

Information relating to your health, religion, or other sensitive matters will only be processed with your explicit consent, which is provided by continuing with a booking. If applicable, we may also share such data with medical staff, insurers, or emergency services where necessary. If you do not consent to our use of your information, we regret that we will be unable to accept your booking.

Marketing Communications

1. How We Contact You

From time to time, we may contact you about:

• New holidays or experiences

• Exclusive offers and promotions

• Brochures, competitions, and travel inspiration

We aim to tailor these communications based on your interests.

2. Your Consent

By providing your email or phone number when enquiring or booking, entering a competition, or engaging with us on social media, we will assume you are happy to receive marketing from us.

3. How to Opt Out

You can opt out of marketing at any time:

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• Click “unsubscribe” in any email

• Email us directly requesting removal

• Update your preferences on our website (if applicable)

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you

• Correct or update inaccurate data

• Withdraw consent for direct marketing

• Ask us to delete or restrict your data (subject to legal requirements)

For all data enquiries, please contact us in writing.

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Data Transfers & Foreign Controls

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Please be aware that data protection laws outside the UK/EEA may not offer the same level of protection. By booking with us, you agree to the transfer and processing of your data as described.

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Cookies & Website Tracking

We use cookies to enhance your experience, analyse site usage, and support our marketing efforts. By using our website, you consent to our use of cookies. Full details are available in our [Cookie Policy]. Our website may contain links to third-party sites. We are not responsible for their content or privacy policies. Please check those sites individually.

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Monitoring & Security

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To ensure quality, security, and fraud prevention:

• Calls may be recorded

• CCTV may operate in our premises

• Website, app, and social activity may be tracked

• All data recorded remains our property

 

We use appropriate security measures to protect your information from unauthorised access or misuse.

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Changes to this Policy

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We may update this policy from time to time. Any changes will be published on our website or provided upon request.

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Contact Us

If you have any questions about this policy or how your data is handled, please contact:

 

Spirito Italiano & The Italian Connection (London) Ltd
Email: italianconnectionuk@gmail.com
Tel: +44 (0)1424 481696
WhatsApp: +44 (0) 7877 739828

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