Dear Sir/Madam

 Your booking is very important to us.  We have created this essential guide so that you are fully aware of all the facts, who we are and how we work. 

 We try as much as possible to be as clear and concise with all the properties we represent throughout Italy but it is important that you are aware of how things work and why we select properties.  The properties we represent have been selected based on the following criteria only:

When selecting properties, the criteria we use is would we stay here and that is what makes our selection personal.  It is not about how much commission we will receive, it is all about would we want to spend 3 or 14 nights here if we were given the chance. 

Accommodation in Italy works in different ways and different times of the year may be busy therefore the choices we would recommend may not be available but to ensure that you can travel to Italy we do try to provide you with alternatives which may not always be our first choice but may be the only way of providing you with accommodation.  At least 70% of all the properties have been visited and checked by us here at the Italian Connection and the remaining 30% are properties which have been checked by our Italian partners.  We try to ensure at all times that the properties fit into the criteria we ourselves hold but this is sometimes not possible.  This mainly applies to the self catering options provided to you. 

It is always important and this cannot be stressed enough, that you let us know everything you are looking for to allow us to understand you and your requirements so that the property we then match you up with is the right property.  Arranging your visit to Italy is understanding you as a person and we try to achieve perfection but it is down to personal choice and taste and what one client will love another will hate. 

We do not just provide you with one choice but a range of choices and it is then up to you to make the final decision and ask all the relevant questions as we have a lot of time for you.  We have tried on our online brochure to segment our properties into different accommodation types so that the process can be easier for you to review but if you do not inform us of your requirements in full and try to do this in writing where possible, it is very difficult for us to then be able to assist you to the best of our ability.

In this guide we have tried to be as specific as possible in the various details provided.  Please review the information and ensure that you understand everything.  If there is something you do not understand and require further clarification just drop us an email and our email details are mail@italian-connection.co.uk or you can call us on 01424 728900 and we will do our best to explain things. 

Here are all our details for you to keep on file and please be advised that on our web site you will also find our Terms and Conditions and this is an extension to these terms.

 

LOCAL CONDITIONS

When travelling to Italy, it is important to accept that certain things are completely different to the UK. Safety standards and regulations conform to local standards and depending on which region of Italy you are travelling to, standards may be more or less stringent than the UK. The monitoring and enforcement of such regulations is a matter, which is solely the responsibility of Italian law and the supplier, for example the hotel or apartment, not the operator or the agent, so please ensure that you understand this.   We try as much as possible to make sure that the facilities are “acceptable” but change of management and refurbishments may affect the property. For example, facilities and services supplied abroad will conform to local safety standards, but it remains your responsibility to ensure that they meet with your infant’s requirements, or to your own requirements.  Our properties are not governed by British laws but by European legislation/laws and Italian local law. 

Alternatively, even if YOU are on holiday you must appreciate life in Italy still goes on. Buildings or road works may be in progress in the vicinity, hotels need constant maintenance and will also require refurbishment from time to time, hot water may not be available one day due to a plumbing problem, there may be an accident on the motorway so you or your service provider may be delayed, because of the heat the ground of the tennis court may be cracked…… there is a list of endless possibilities.  This can often occur without prior warning, although the hotel management or service provider will do their utmost to inform their clients so as to cause minimum disruption. In turn we will always try to let you know in advance if we ourselves have been notified. This does not mean that you will arrive at your destination and the hotel will be a building site, or the view from your room will be a motorway congested with traffic, this would be unacceptable to us.

Traffic is just another one of those things, which most cities and some resorts just have to put up with. Even in the wilderness of Calabria or Basilicata work starts early on the farms and the cock crows without notice, streams keep on flowing, water trickles from mountains, dogs bark and even some crickets start early. Unfortunately we cannot stop this from happening as it is really beyond our control and we therefore ask you to please check the descriptions we provide carefully to help you identify the right accommodation for you or discuss your requirements with us as we can often provide you with the best information and advice.  If we do not have the answers we will find out just do not be afraid to ask.  Another thing to remember is that not every area (especially rural areas) will accept credit cards therefore having some cash in your pocket is advisable.

 

GETTING TO THE LOCATIONS

We try as much as possible to provide you with an itinerary and the best way to access the property but some of the work also needs to come from you.  You need to check your vouchers and the details sent through to you to ensure that everything is correct and it may be a good idea if you organize a satellite navigation unit to allow you to get to your destination.  We can arrange this with your car hire for an extra cost, just ask us for details.  There are also different tools available on the internet to allow you to easily find your way.  When you get to the destination but you cannot find the B&B or the hotel it may be wise to call the property or the key holder on the numbers we usually provide you with on your vouchers.  Just call them and advise them where you are – try finding a good recognizable spot, stay here and wait to be picked up and shown the way, don’t try to find the location as it may take you all day and you really just want to get there and enjoying your trip.  For detailed maps and assistance get in touch with The Italian State Tourist Board in London, they will have all the details you need.  

 

PARKING

When arriving at a destination it may state on the voucher that you can park here or there, but always make sure that you CAN PARK as parking restrictions do take place and can have changed since the voucher is issued so when you get to the property ask the key holder whether you can park here or not, or if they can provide you with a valid permit or with a ticket.  Always check the parking restrictions as if you get fined you will have to pay for it and do you really want a parking fine as this is the whole point of getting away from it all.  Parking can be part of the property’s facility to you but do not take it for granted that it could be free as at least 85% of the time, there is a day/weekly fee to pay.  This is not because the property is just hoping to make even more money it could well be that space is at a premium and you only need to review our UK capital city to appreciate the cost of parking.

 

CHECKING IN

When you check into a property, the procedure is that you arrive at reception, hand over your voucher and with hotels you also need to provide a valid passport.  You will either be shown to your room or alternatively you are shown how to get to your room and will be provided with the keys.  With all the self catering – apartments and villas, on arrival you need to provide your voucher and at this point, we also ask you to go through the property with the owner or representative and ensure that any scratches or marks or any other faults you find are shown to the owner or representative so that they are aware that this is not your responsibility.  Some self catering facilities also provide you with a stock list of everything in the villa which you need to sign.  At this point, you will be asked to pay a deposit or an end of lease or final cleaning bill.  It does not matter how much you are paying for the villa or the apartment, there are always extra costs to pay, with some all you do is to pay for the final cleaning and the deposit which is refundable, while for others you may need to pay for heating and/or air conditioning, these are all costs which must be paid so ensure that you know all the extra costs before confirming your property.  

When checking in please remember this general rule of thumb and it may not apply to every single property but just remember this as a base line. 

Hotels & Guesthouses	check in is between 1400 and 1700
Self catering villas and apartments	check in is between 1700 and 1900

With self catering, on occasions if you can contact the key holder when you arrive in the country by phone and advise them that you have arrived and if it would be possible for you to go to the property and leave your bags on site.  The main reason why check in takes place so late in the day is due to the fact they have to ensure that the property is completely clean before your occupation. 

 

CHECKING OUT

When checking out of a hotel you need to ensure that you go to the reception area and pay for any extras, your minibar, telephone calls, meals, services arranged for you by the hotel concierge, while for the self catering villa or apartment ensure that you ask when checking in what the procedure is.  If any damage has been caused to your villa or to the apartment you will lose part or all of your deposit if you do not pay for any damage caused.  It is important that you resolve this on site with the owner and if you are unable to, you will need to contact the local representative who will advise you of the procedure.  Your contract when you arrive at the property regarding the deposit and other costs payable on site is between you and the owner and/or local representative and the damage caused also is between you and the owner.  We are introductory agents to the property only. 

When checking out please remember this general rule of thumb and it may not apply to every single property but just use this as a base.

Hotels & Guesthouses	checkout is between 1000 and 1200
Self catering villas and apartments	checkout is between 0900-1000

 

THE ACCOMMODATION

All the information we provide regarding the accommodation has been compiled as accurately as possible. Please request at all times that the descriptions are provided in writing, in case these descriptions are not included in the programmes/proposals. However there may be times when certain amenities (e.g. swimming pools) are not available and it is possible that a facility we have described, may be either modified or not available i.e. electrical equipment and lifts may break down, some of the shops, restaurants and night clubs may not be in full operation. Such situations may be dictated by local circumstances, weather conditions, local licensing regulations etc. The Italian Connection (London) Ltd cannot accept responsibility for any such “situations”. It is also important at this stage to fully understand what is meant by certain facilities and here is an example of this:

 

DOES THE HOTEL HAVE PARKING

This means that the hotel does have parking facilities, which could mean a garage, off-street parking,  secure parking on the grounds, un secure parking.  About 80% of the hotels  charge for the use of their garage and private parking and this is not always a free facility.   You will find that the majority of hotels will charge extra for parking.  If you are on a specific budget please ensure that you ask us and we will be able to provide you with full details.

 

DOES THE HOTEL OR SELF-CATERING PROPERTY HAVE A SWIMMING POOL

Where a hotel or a villa has a swimming pool, the period when the pool is available is at the hotelier’s or villa owner’s discretion and may also be affected by weather conditions. Where a hotel or villa has a swimming pool it will be clearly stated in the description. In early season bad weather or necessary maintenance may delay the opening of a pool, and in late season may bring forward its closure. Even if the sun is shining on the day of your arrival you should bear in mind that the weather may have delayed maintenance in the previous weeks. These situations can occur although if a pool is expected to be out of use for a considerable period, we will always endeavor to inform you as soon as possible. If a swimming pool is an essential part of your holiday please state this in writing when booking. It must be noted that usually swimming pools are available for guests from May to the end of September.  It is also important at this point to advise you that some properties do not offer Olympic size pools but small pools which can sometimes look as if they are more decorative.  Please bear this in mind when selecting properties with swimming pools.  Swimming pools can either be salt water pools, chlorine pools, above ground pools, in the ground pools, infinity pools, and others are also available.   It is always advisable to keep a close watch on small children around swimming pools, especially those which do not have professional lifeguards, as pools present a significant risk of infant and toddler death due to drowning.  The best way to ensure safety around swimming pools is to be educated. Knowing how a swimming pool works greatly improves safety. For instance, long haired individuals must avoid water inlets. These inlets, also known as "skimmers", are rectangular holes on the wall that are sometimes partially or completely underwater. In private swimming pools there can be one to two inlets or five to twenty "skimmers". Another thing to avoid are the "main drains" which are usually identified as round mesh covered objects on the pool floor, as poor design can occasionally result in a safety problem. Building codes and product standards have eliminated these hazards for current designs, but not all pools are up-to-date or up to standard so please bear this in mind.  Also the bigger the body of water, the greater "force" it needs to have the water circulating. Stronger water pumps are used on large bodies of water to keep the swimming pool healthy so extra care must be taken when swimming along the sides or floor of the swimming pool. Some properties will insist that you wear a swimming cap when swimming and others will insist on children being accompanied at all times when using the swimming pool as there are many things to look out for, slippery surfaces, deep ends etc. Most of the properties do not keep the swimming pool cordoned off in any way and the pools are open for use at all times therefore it is essential that your children are encouraged not to use the pool without adult supervision. 

 

DOES THE HOTEL HAVE AIR CONDITIONING

This is a facility, which is often not free. If you request air-conditioning, you will have to pay for it and this will be a cost which you will need to pay directly to the hotel. Some hotels do provide a supplement for air-conditioning.  It must also be noted that the period and hours of operation are at the hotelier’s discretion and may also be affected by weather conditions. The same theory also applies to heating. The provision of heating and air-conditioning and hours of operation are at the hotelier’s/villa owner’s discretion, in compliance with fuel-saving requirements current in Italy which normally restricts heating to the period from November to March and air-conditioning to the period from July 1 to August 31.  Heating will however be operational in April and October if severe weather conditions prevail. Here are some tips to keep cool – the way the Italians do this is to close the windows and the window shutters when you go out in the morning. This stops the sun and the hot air from coming in and keeps the house cool.  On very hot days take a siesta. Usually in the villages and the towns everyone rests from about 1400 through to 1700.  If you really need air conditioning but the property you have selected does not have it, just let us know and we will try to arrange portable air conditioning units at an extra cost however.  If you have a special request, make sure that you confirm thesedetails to us in writing, and we will in turn confirm it to you in writing too, so that everybody is aware of what your specific requests may be and there is no confusion or misinterpretation. Therefore if the description states bathroom, do not assume that it has a bathtub as the Italians really go in for showers since they are more of a shower nation…..

 

DO YOU GET BREAKFAST

The final price provided will state whether your price includes breakfast. Some hotels provide a wonderful breakfast while others will just provide you with a croissant and a cup of coffee. Some hotels also offer a full English Breakfast which should always be open to interpretation. There is continental breakfast and then there is American breakfast, there is buffet breakfast and then there is just simple breakfast. It is sometimes extremely difficult to provide you with complete details regarding what you will receive for breakfast but if you are not wholly satisfied, you need to advise the hotel as it will also help them to be a little more adventurous.  The vegetarian range is quite minimal but here again just let us know what your requirements are and we will bring this to the attention of the hotel provider.  Italian breakfast is mostly sweet but hotels have cottoned on to their overseas clientele so there is more variety on offer. 

  

WHAT IS THE SITUATION REGARDING BATHS AND SHOWERS

Usually all properties as far as hotel accommodation have ENSUITE FACILITIES.  This means that your bathroom/toilet is within your room so you do not have to leave your room to access the bathroom.  Where the hotel description states that rooms have ensuite facilities, do not assume that this means bath tub.  If you require a bath tub it is important that you state this on your booking form.  Bathtubs are not common in Italy and a bath tub usually takes the form of a shower.  It is not uncommon for showers to have no cubicle or shower curtains, and it is not uncommon for the 2-3 stars to just have showers and toilets and no bath tubs. For the hotel with the bath tub, always consider looking at a 4 or 5 star hotel, but if there is a bathtub out there, we will find it for you. 

 

WHAT IS THE SITUATION REGARDING DOUBLE BEDS 

Double beds often consist of two single mattresses within a double frame or two singles linked together with a double sheet. As for triple rooms unless specifically stated, a three or four-bedded room is a twin with one or two extra beds in it (which may be of the folding type or may be a sofa bed). Even when the rooms are larger than normal, this will reduce the amount of space available per person. The term suite is used for a double bedroom or twin with a separate lounge and a junior suite for a double or twin bedroom with a sitting area. Single rooms do exist and are available.  Here is a breakdown of how it should all work:

Twin room  - With two single beds in the same room. Suitable for two people. In Europe, Twin and Double rooms may either consist of two separate single beds pushed together or one double bed. 

Double room - Contains one double bed. Suitable for two people. In Europe, Twin and Double rooms may either consist of two separate single beds pushed together or one double bed which can come in the form of a French bed or a king size bed.

Single room - Contains one single bed. Suitable for one person.  On occasions prices are provided for double rooms for single occupancy which can add a supplement to the overall cost.

Triple room - Contains twin or double bed/s + extra bed, or two double beds. Most hotels do not have one full size bed for each guest in their triple rooms. On occasions and very rare, sofa beds can be provided.

Twin room for sole use - Contains two single beds or one double bed in the same room, to be occupied by one person.

Quad room - Contains twin or double bed/s + extra bed's), or two double beds. Most hotels do not have one full size bed for each guest in their quad rooms.

Twin/Double + child - Twin or Double room with an extra bed suitable for a child aged between 2-18 years.

Cot/cradle or crib - Suitable for a child under the age of 2 years.  This needs to be prebooked and on occasions there is a supplement to pay on a daily basis.

 

A ROOM WITH A VIEW

When we describe room or villa or other accommodation as having sea, lake, canal or other view, this means that the view may be obtained from the accommodation, or its balcony, terrace or garden. If a side view only is obtainable, we usually state it in the special requirements and if no view is available we will inform you of this. There are often supplements to pay for a view but here again you will be advised of this at all times.  Usually rooms with a view are more expensive than a standard room and all view rooms are sold at a premium. 

 

LOCAL FUNCTIONS

Nowadays many hotels offer facilities for local weddings or birthdays, anniversaries or similar celebrations and also small conventions. Hotel Management tries to minimise disturbance to their regular guests but sometimes this may be unavoidable.

 

WHAT IS AN AGRITURISMO

This started as a simple idea of boosting home income for small farmers by letting rooms cheaply. The choice of accommodation offered is wide and ranges from simple rooms in a farmhouse where you eat with the family to the Squire’s mansion at the upper end of the range. So far agriturismo is not categorised as hotels are. However good they may be, and many offer swimming pools, tennis and horse riding, they do not usually have the staff, public facilities and services normally found in conventional hotels, but they do have their own unique style. 

 

THE HOTEL RESTAURANT

When booking a hotel and the main reason for choosing the hotel is because it has a restaurant, please ensure that you follow these guidelines.  A hotel restaurant has the same opening and closing times as most restaurants, therefore if you are arriving late, the restaurant will be closed therefore we would ask you to let us know whether you would require us to advise the hotel to have some sandwiches or a cold buffet ready for you, so that you are not completely starved.  For smaller properties we suggest that we book a place for you at the restaurant on the night of arrival so that you have a place at the table as most of the properties also open their dining to the general public so if you do not pre-book you do not get a table.  Usually restaurants open from 1200 until 1500 and then close and reopen at 1900 and remain open until 2230/2330 but the serving of food may finish at 2030/2100 unless you know the cook !!!!

 

MEAL TIMES IN ITALY 

Lunch - Traditionally in the countryside and small towns, lunch is the big main meal. Restaurants are usually open for lunch between 1230 and 1400 hours and lunch can take over two hours. It is best to arrive between 1300 and 1400.  If you are seated and order before 1400, you can linger as long as you wish, but if you arrive after 1400, you risk being turned away.  If however you want a lighter lunch, you can find small places that sell pizza by the slice in some of the bigger towns or alternatively you can stop off for a panino.  

Dinner - Most small restaurants have only one sitting for dinner. You can book for any time between 1930 and 2130 (sometimes even later).  In some restaurants in the big cities they have two seatings: an early one at 1830 and a later one at 2100. Dinner can take over two hours. Dinner is usually the same type of menu as lunch, except that if a restaurant serves pizza, it is usually available only at dinner time.

Closing day – Beware when reading reviews, make sure that you have the number so that you can call in advance.  Just imagine driving for miles and then arriving and the restaurant being closed. All restaurants close at least one day a week so bear this in mind. 

Reservations – Always book your table in the morning, this is good etiquette and also guarantees you a table.  Do not take it for granted that just because you have arrived at the restaurant which is empty that they will give you a table as these tables could be booked for later.

The Menu – Here is a simple guide which will help you in your Italian adventure.  Here are the sections you need to be aware of: Antipasti – these are starters.  Primo this is a first course and usually comprises of a soup, pasta or risotto. Secondo, this is your main dish and can include meat and fish.  It is important to understand that this course does not come with any vegetables these are ordered and served separately. Contorni means side dishes.  Order more than one contorno and this will be served with your Secondo.  Dolci, this is your dessert.  You can accompany your meal with water – con gas or senza gas which means sparkling and non sparkling and wine is either served by the glass or per bottle.   After your dessert you may want to finish it off with a coffee or digestivo which is purely medicinal.. they told me !!! The fact is that a good digestive will allow you to fully elegantly finish off the meal.

Service – Usually the waiter will come to you as the whole restaurant service in Italy is different, these guys all have catering qualifications hence why they are here.  When ordering work your way from the antipasto to the dessert. You will either find the bread or your breadsticks already on the table or will come as soon as you have ordered.  Butter is not served with the bread and you do not get olives to dip your bread in.  The bread is consumed with the meal.  Don’t ask for butter just try it Italian style.

 

THE WHEELCHAIR USER

Italy has been a little slow in getting to grips with the requirements of the wheelchair user although it is not through a lack of trying. It must be noted that the ergonomics and structure of most of Italy’s cities, towns and villages are not really adaptable for the wheelchair user. There are cobblestones, traffic and flights of steps which are not very welcoming, and most of the hotels are in ancient palaces located in historical centres, therefore building protection legislation makes for a very limited supply of suitable facilities. Modern hotels are now much more aware of this and have been built with the wheelchair user in mind, in fact by law all new hotels must provide a proportion of their rooms with full facilities for wheelchair-bound guests. Due to this difficulty which, we have encountered on various occasions, we have set out just a few properties which can accommodate people with limited mobility. Other accommodation is available on request. The wheelchair user must accept that they are not spoilt for choice regarding accommodation but it is far better than it used to be. 

 

CAR HIRE

You will find on occasions especially in high season that your flight lands and so do many other flights and everybody is queuing at the car hire desk waiting to get their car.  You just need to be patient as a series of paperwork has to be undertaken.  Woe betide he who arrives at lunchtime, you will only have one person dealing with a queue of 100 people all waiting politely in line.  When you get your car keys ask where the car is and in some locations there is a small shuttle service which takes you to where the cars are parked.  Make sure that you know how the car works, where the alarm is, do you use diesel or petrol, is the car in good order or is there a dent in the side… here again your contract is with the car hire company who will have an imprint of your card therefore if you do not show them the dent when you return the car, it may be charged to your credit card.  The other thing to also bear in mind is that often the car is provided with a full tank therefore make sure that there is also a full tank when you return the car.  When you return your car after your break to Italy, make sure that you park the car in the designated area and that you return the keys and your contract to the car hire company so that they can close it and do not forget to fill your tank !!!!!

 

DRIVING IN ITALY

What can we say………Italy has probably one of the best motorways in Europe – well-maintained and extensive. To drive your car you must have insurance, which covers you for Italy and a valid driving license. Driving in Italy is quite a feat and we do highly recommend it as it is an exhilarating feeling.  There are some places we would recommend you avoid driving and we will tell you all about this when you call to confirm your car hire.  Be aware that like the rest of the world, Italy also suffers from traffic, congestion and road works and if the trip should take less than 1 hour it could end up taking more than 3 hours.  Also beware of Italian drivers when driving the motorway, they always tuck up behind you before overtaking, Italian drivers are completely out of character when behind the wheels of a car, just take it easy.

Some general information to be aware of:

·        Be especially careful when setting off from service stations or restaurants on the left side of the road.

·        Take care when overtaking - allow more space between you and the car in front so you can see further down the road ahead.

·        Italy has stricter drink driving laws than the UK, only allowing 0.5 milligrams of alcohol per millilitre of blood (UK 0.8).

·        Seat belts front and rear are obligatory everywhere.

·        Speed limits, shown below, are implemented rigorously. Radar traps are frequent.

·        Remember - Speeding and other traffic offences are subject to extremely heavy on-the-spot fines.

·        Replacement bulb set is recommended.

In all countries a full UK driving licence is required. As in the UK, seat belts should be worn front and rear. Below are motoring regulations relating to Italy.

Children in cars: children under four cannot travel unless they use a suitable restraint system. Children between four and 12 cannot travel in the front unless using a suitable restraint system.

Documentation: always carry your driving license, vehicle registration document (V5), and certificate of motor insurance. If your license does not incorporate a photograph ensure you carry your passport to validate the license. If the vehicle is not registered in your name, carry a letter from the registered owner giving you permission to drive.

Drinking and driving: Don't do it. Over 0.05 per cent and you could face anything up to imprisonment.

Fines: On the spot fines are issued. Ensure an official receipt is issued by the officer collecting the fine.

First-aid kit is advised, but not compulsory.

Fuel: All grades of unleaded petrol (benzina), diesel (gasolio) and LPG are available as well as lead substitute additive. Leaded no longer exists.  Credit and debit cards are widely accepted, although they probably won't work at automatic pumps, which are often the only pumps open out-of-hours and at lunch-time (from noon to 3pm) away from the Autoroutes. It's a good idea to let your card issuer know you will be travelling abroad. This ensures they don't suspend your card if they spot it being used in unfamiliar places, which they sometimes do as an anti-fraud measure.

GB sticker: UK registered vehicles displaying Euro-plates (circle of 12 stars above the national identifier on blue background) no longer need a GB sticker when driving in European Union countries.

Headlamp converters are compulsory.

Horns are widely used to warn other vehicles of your approach, although they are officially banned in built-up areas.

Lights: dipped headlights must be used in poor daytime visibility, and in all tunnels at all times. They must also be used when on motorways, dual carriageways, and on all out of town roads. Motorcycles must use dipped headlights during the day at all times.

Minimum age for driving, provided you hold a full UK license, is 18 for a car and for a motorcycle over 125cc. If you've got an old-style all-green license you might find the police will not understand them, so either get them up-dated or take an International Driving Permit as well.

Motorcycle drivers and passengers must wear crash helmets.

Motor insurance: third-party insurance is compulsory. A green card is not required but your insurer should be advised of your trip.

Seat belts are compulsory for front and rear seat occupants, if fitted.

Speed limits: From 1 January 2003 some three-lane motorways with emergency lanes may have a speed limit of 93mph (150km/h).

Visibility Vests are now compulsory in Italy, Austria, Belgium, Norway and Spain (and likely to become compulsory throughout the EU). The rules vary from country to country concerning number of vests required and whether they should be carried in the car or boot. Common sense suggests that there should be a vest for every occupant, and that the vests should be carried in the car. Do this and you will not have a problem.

Warning triangle is compulsory.

 

GENERAL PRECAUTIONS

Firstly away with the preconceptions.   “Organised crime, wolf-whistling and bottom pinching may be an element of life in Italy, but it is a long way from the whole picture.  This is a relatively crime-free country but the fact is that Italy suffers from racial stereotyping as much as most, and the Goodfellas image perpetuated by Hollywood bears a large part of the blame. There is organised crime in Italy, from the Sicilian Mafia and Neapolitan Camorra, to high-level corporate crime. What violent crime there is tends to be domestic, rather than directed at tourists. Italy is a safe place to be, though (in the big cities especially) pick-pocketing has been developed into a fine art of which the Artful Dodger would be proud.

Theft from parked cars and purse snatching can also be a problem in large cities. Predictably, most thefts occur at crowded tourist sites (it’s so easy to dive into somebody’s pocket when their gaze is fixed upwards on the Duomo or the Leaning Tower) on public transport, or at the major rail stations, (where people are invariably confused and distracted). 

Pickpockets - Snatchers tend to work in groups or pairs. You may find a begging child tugging at your sleeve for attention … only to later find his mate has lifted your pocket book. Or one operator throws some water over your coat while another helpful soul assists you in cleaning up, while number three robs you. Thieves on the bus might slit the bottom of your bag or purse with a razor blade, filch out the contents, and leave the bus, leaving you blissfully unaware. You almost admire their artistry (though if you’re in central Naples with no wallet you probably won’t feel that way).

The first suggestion is to not make it easy. Don't carry your wallet or purse in your hand; you may think you’ve a tight grip on it, but you’re just making it more visible and easy to snatch. Take that bag off your shoulder and pin it tightly under your arm with the opening facing inward. Wear money belts or bum bags with the goods at the front, where you can see and feel them (but ideally with a layer of clothing over the top). And don’t have an expensive camera swinging from your neck. Remember to split up your finances, keeping cards, cash and cheques in separate places, so if the worst happens you only lose one source of money. While you’re at it, make a list of all the emergency numbers for your bank, credit card issuer and others.  Also take photocopies of your passports and financial documents, and carry these separately. Only carry the cash you need for that day. Extra money, credit cards, travel documents and passports are far better left in the hotel safe.

Thefts of small items from parked cars can be a problem, and though you won’t be car-jacked, robberies do occur from cars stopped in traffic or at lights. So hit the central locking, keep the windows up, and stow your valuables out of sight. There are some quite elaborate scams. Being flagged over by a helpful motorist who tells you you’re running a flat is one. As you talk, his pal is slitting your rear nearside tyre. You get out to inspect, accompanied by your new friend, while the second robber filches your belongings from the car. But have your wits about you, maintain a healthy scepticism and you’ll be okay. And act confident – con artists tend to pick on the baffled and unsure.

Regarding your role as a visitor, drugs are a no-no with anyone above a certain age. Italy has problems with heroin, and there’s a certain degree of hysteria about the problem. In this atmosphere the distinction between soft and hard drugs tends to get lost. It’s never a good idea to get caught in possession of drugs in a foreign country – and a lengthy stay in a southern police cell while your stash is analysed could seriously spoil your holiday. Remember too that this is a conservative country, informed by the morals of the Catholic Church. But just like in any country the ‘rules’ often seem confusingly skewed. Although you find nudity screaming at you from the covers of magazines, public bathing nude is not on; topless bathing is allowed but the attitude will change depending on whether you’re on a beach populated by northern Europeans (Germans and Scandinavians have a far more relaxed approach to nudity) or on a little local beach in southern Italy. Switch on your commonsense detector and see what other people are doing.

And while we’re on the subject of the Catholic Church, remember that those fabulously picturesque mediaeval churches and cathedrals are not simply tourist tick-offs, they’re places of worship. Wandering into St Peter’s dressed for the beach will not be well looked on (in fact they won’t let you in). Flash photography is not acceptable while people are attending Mass; if you want a picture of the interior of the Basilica di San Marco, buy a postcard?  Do not talk loudly. If there is a mass going on, wait until it is finished to examine the art near the altar. If there is a mass going on usually just creep in and look from the back. When there is no mass, you are at liberty to explore.  Some churches have signs telling you what type of clothing is acceptable, some have people at the doors turning people away who are not appropriately dressed. Some churches do not have a dress code. It varies from church to church. It is best to dress appropriately just in case they are turning people away because of inappropriate dress. Usually both men and women must not wear sleeveless tops. If a woman carries a light shawl, she can use this to cover her shoulders and upper arms. Frequently shorts are not acceptable.

 

THE ITALIAN POLICE

Should you need to contact the police, be aware that there are a number of different forces. The rough equivalent to British bobbies are the Carabinieri, who wear military-type uniforms with white shoulder belts, and handle general crime, drug offences and public order. Generally southern Italians, Carabinieri are then posted away from home, to lessen the risk of local corruption and family influence. Next come the Polizia Statale, to whom assaults or thefts should be reported. Traffic is handled by the Vigili Urbani, who direct traffic and issue parking fines in the cities, with the Polizia Stradale taking care of the motorways. The Guardia di Finanza deal with smuggling and tax evasion and you are unlikely to have any major encounter with them.  Your first call should be at the local Questura, the police station, which also deals with lost passports and other red tape. Emergency phone numbers are as follows. 112 for the Carabinieri, 113 for general emergencies, 115 for the fire service, 116 for roadside assistance and 118 for an ambulance.

The worst places are the station areas in Italy. If you need to go to the station to get a train or pick up your car or for whatever reason and you have suitcases with you make sure that someone waits with the luggage while the other goes to buy the tickets and that the suitcases are never left unattended.  Keep your belongings as close to you as possible at all times as stealing them is often an art form and takes place very quickly without your even noticing it. 

Be prepared, guard your possessions, look confident and think… You’re in a beautiful, friendly and largely very safe country, so take care and enjoy yourself.”  (Thanks to KnowItaly)

 

WOMEN TRAVELLING

Italy has a bad reputation for sexual harassment of women, and it’s largely unfair. Women, especially travelling alone may be the recipients of wolf-whistling or hissing; the best way to respond is to ignore it and stride confidently on. What British and American visitors might deem ‘unreconstructed’ behaviour may be viewed by an Italian as a little harmless flirting. Don’t get angry and don’t be tempted to respond with abuse. One thing a women is unlikely to be subjected to is the drunken and leery male behaviour you’re far more likely to have to contend with persistent chatting up. Prostitution is far more ‘out’ than in many British and American towns, so walking alone in certain areas, or waiting at a bus stop even, can attract kerb crawlers. If you are in doubt, ask your host or hotelier if there are areas you should avoid. And while you are unlikely to be mugged in a public park, there are flashers. Parks can also be popular pick-up places, so beware.

 

TERRORISM

Like every country, Italy has had to respond to the threat of terrorism. Heightened tension in the Middle East has led to increased security around the Jewish quarter in Venice, with extra police being drafted in to guard the area. Security in the Jewish quarter in Rome has also been increased.

 

BEGGARS

Go to the following web site as no-one can put it any better.  http://www.romebuddy.com/warnsabout/beggars.html You will notice in parts of Italy that there are quite a few beggars or gypsies and other people trying to sell you items.  As soon as you start a conversation or acknowledge the fact that you are interested that’s it!  When starting a conversation with any one of the above, ensure at all times that you keep your bag, wallet or purse as close to you as possible.  If you are wearing a Rolex make sure that you hide it under your shirt sleeve.  Try to keep some loose change in your pocket so that you do not have to take out your wallet.

 

TRAVELLING AROUND BY TAXI

All taxis are official taxis with meters in their taxi and they charge in the same way as Black Cabs in the UK, so before you get into the taxi there is a charge of x amount, when they take you round you are being charged and you need to pay them when they drop you off.  On occasions it is a good idea to establish a price before you get into the taxi but for the most part they are all honest people.  You may think the fare is too high but you have not realized how far it was due to the speed you were driven.  Also never ask a driver to please hurry

 

TRANSFERS ORGANISED BY US

We can organize transfers and our service providers ensures that their drivers are always courteous and helpful at all times and if they are not, you must let us know.  You will find that some of the drivers are also quite chatty especially the ones on the Amalfi Coast as they are so in love with the area and want you to share in its beauty.  If you need a little bit of peace and quiet just speak to each other and ignore the driver and he will get the message, or just ask him to stop talking, he will understand!

 

TIPPING

Tipping is customary in Italy and 10% of the bill is acceptable in restaurants (unless a service charge has already been included). Hotels add a service charge of 15-18%, but it is customary to tip the service staff extra. Italians rarely tip taxi drivers, but 5-10% is usual or even 5 to 10 euros. Most other services expect some small change. We often advise all our clients to tip and we will provide you with full details in your itinerary. This is what Fodor’s suggest:

In restaurants a 15% service charge is usually added to the total; it's customary to give the waiter an additional 5%-10%, depending on the service and on the quality of the meal.

Charges for service are included in all hotel bills, but smaller tips to staff members are appreciated. In general, in a 3 star hotel, chambermaids should be given about €1 per day, or about €4-€5 a week; bellhops should get €1-€2

Tip a minimum of €10 for room service and valet service. Tip breakfast waiters €1-€2 per day per table (at end of stay). These amounts should be increased by 40% in reasonably expensive hotels, doubled in luxury hotels.

Give the concierge about 15% of the bill for services. Tip doormen about €2 for calling a cab.

Taxi drivers are happy with 5%-10%, although Italians rarely tip them.

Porters at railroad stations and airports charge a fixed rate per suitcase; tip an additional €2 per person, more if the porter has been very helpful.

Tip service-station attendants €1 if they have been especially helpful.

Tip guides about €2 per person for a half-day tour, more if they are very good.

 

PUBLIC HOLIDAYS

During National Holidays sightseeing tours, shops, banks, museums and galleries may be closed therefore if your trip is based on seeing and visiting make sure that you have allowed yourself the right number of days for your trip. Also note that most museums and some galleries are often closed on a Monday. Here are just some dates to keep in mind when nearly everything closes down:

January 1st - New Year’s Day
April 25th - Liberation Day
Easter Sunday
Easter Monday
May 1st - Labour Day
August 15th - Assumption (Ferragosto)
November 1st - All Saints’ Day
December 8th - Immaculate Conception
December 25th – Christmas
December 26th - St Stephen’s Day

 

THE MONTH TO AVOID

The month to avoid if you can is AUGUST.  This is the busiest month of the year for everybody as this is also Italy’s holiday time.

 

GETTING TO ITALY FROM THE UK

There are a range of airlines which fly to Italy and each airline have their own rules and regulations.  It is always best to check this yourself directly from the main web site.  The following details have been provided by British Airways.

Hand baggage restrictions: All customers are asked to ensure they comply with hand baggage restrictions to prevent delays at airport security search points.  Air travellers departing from a UK airport can now carry onboard ONE bag no bigger than 56cm x 45cm x 25cm. Please note: Other bags, such as handbags, may be carried WITHIN the single item of cabin baggage.  In addition, customers who need to carry with them musical instruments may now carry them through security search provided they can be x-rayed.

Restrictions still apply on items allowed through security carried in a cabin bag.

The following items must NOT be carried in the cabin bag:

Cigarette lighters must not be carried through security.  They may be purchased airside and carried onto an aircraft on the person, except for flights to the USA.  They must not be carried in a cabin bag.

Items previously prohibited in cabin baggage, such as sharp objects, should not be carried onboard.

Cabin bags MAY contain the following:

Other items normally carried in cabin baggage, such as books, medicines in non-liquid form, keys, and travel documents may be carried in the cabin bag, as long as they fit into a bag no bigger than 56cm x 45cm x 25cm.  Pushchairs and walking aids, including wheelchairs are permitted but must be security screened. To help progress through the airport all customers are asked to adhere to the restrictions.  Failure to do so will significantly delay the security screening process and inconvenience other travelers.  Customers whose bags exceed the permitted dimensions will be asked to check them in and prohibited items will be confiscated by the airport security team,  Electronic equipment such as laptops will be required to be removed from hand baggage and screened separately.  We recommend these items be packed carefully for easy removal at the security search point.  Customers may purchase any item in store in the departure lounge before departing their final UK airport and take onto the aircraft as normal.

Also please bear in mind that some airlines like Ryan Air now charge for luggage so your flight may cost a certain amount but then you need to add your bags on top of this which adds an extra cost to your flight to Italy plus credit card fees.

 

DUTY FREE

Travellers over 17 years from non-EU countries do not have to pay duty on 200 cigarettes, or 100 cigarillos, or 50 cigars, or 250g tobacco; 1 litre spirit with alcohol content higher than 22%, or 2 litres dessert wine not exceeding 22% alcohol content or sparkling wine, or 2 litres of table wine; and perfume up to 50g or 250ml eau de toilette. Travellers over 15 years do not have to pay duty on 500g coffee, or 100 tea; other goods for personal consumption to the value of €175 per adult or €90 for children under 15 years. Prohibited items include narcotic drugs, medicinal products, arms and weapons, explosives and protected animal and plant species. Providing goods are bought for personal use, there are no restrictions on carrying tobacco and alcohol between the 15 original countries of the EU (including the UK), with the exception of Finland, Denmark and Sweden.

 

PREGNANT PASSENGERS

 Airline regulations vary but many of them refuse permission to fly for those who will be 28 or more weeks pregnant on the date of their return journey. If there is any doubt, please check with the airline as they all have different rules here are just a few airline rules:

British Airways - No travel restrictions for pregnant travelers up to the 36th week of pregnancy except for pregnant passengers expecting multiple births, where travel restrictions begin after the 32nd week.  British Airways requests that passengers traveling beyond their seventh month of pregnancy bring along a letter from their medical professional stating that the pregnancy is free from complications, and the expected due date. It should also state that the pregnant passenger is fit to travel.

Ryan Air - No travel restrictions for pregnant travelers up to the 28th week of pregnancy. Ryanair may ask a pregnant traveler to sign an indemnity to confirm that pregnancy is not past the 28th week.  From the 28th to 36th week of pregnancy a doctor's certificate stating that the passenger is fit to travel and the expected due date is required. Pregnant women within their last four weeks of pregnancy are not accepted for travel under any circumstances.

Alitalia - No travel restrictions for the first eight months of pregnancy.  If traveling within the last four weeks of pregnancy, expecting multiple births, or having a complicated pregnancy, medical clearance is required. Completion of a Medical Information Form, MEDIF, prior to travel and signed by both the passenger and doctor is required. The form is available for download from Alitalia's site.

 

PASSPORTS & VISAS

It is your responsibility to be in possession of a full 10 year passport and any necessary visas. Under 16s who are not already included on their parent’s passport, are required to have their own passports. A visa is not necessary for British passport holders and please note that holders of non-EU and EEA passports and non-British citizens are advised to check with the relevant consulate whether a Visa is required and also with British immigration for re-entry into the UK. The important numbers are:
Italian Consulate 020 72359371
British Immigration Office 08706 067766
Italian Embassy in Dublin 00353 12601666
Please also note that the name on the ticket must match the name on the passport and newly-weds must bring proof of name change or just keep the name as the name as shown on the passport.

 

Further details as provided

Entry requirements for Americans: United States citizens must have a valid passport. A visa is not required for stays of up to 90 days.
Entry requirements for UK nationals: British passport holders, irrespective of endorsement regarding national status, do not need a visa to visit Italy for up to 90 days.
Entry requirements for Canadians: Canadians must have a valid passport. No visa is required for stays of up to 90 days.
Entry requirements for Australians: Australians must have a valid passport. No visas are required for stays of up to 90 days.
Entry requirements for South Africans: South Africans need a valid passport and a Schengen visa to travel to Italy.
Entry requirements for New Zealanders: New Zealand citizens must have a valid passport. No visa is required for stays of up to 90 days.
Entry requirements for Irish nationals: Irish nationals require a passport. No visa is required for a stay of up to 90 days.
Passport/Visa Note: The borderless region known as the Schengen area includes the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain and Sweden. All these countries issue a standard Schengen visa that allows the holder, in principal, to travel freely within the borders of all. Travellers are advised to have a return or onward ticket plus all documents required for their next destination, and sufficient funds to cover period of intended stay in Italy.

Note: Passport and visa requirements are liable to change at short notice. Travellers are advised to check their entry requirements with their embassy or consulate.

 

HEALTH

There are no specific health risks associated with travel to Italy. EU citizens can make use of Italy's health services provided they have a European Health Insurance Card (EHIC) – this card now replaces the Form E111 which is no longer valid. Cases of the N1 bird flu were found in swans in southern Italy and Sicily, but there is a low risk of human infection; as a precaution all close contact with wild, caged and domestic birds should be avoided, and poultry and egg dishes should be cooked thoroughly. An outbreak of Legionnaires' disease has been reported in Venice, and travellers who develop fever, coughs or chest tightness after visiting Venice should seek immediate medical attention.

At the time of publication, no inoculations are necessary for travellers to Italy from the UK. The Department of Health’s Leaflet T5 gives general health information for travellers inside the EEC. This leaflet is available from 0800 555 777. We strongly advise clients to take adequate insurance cover when travelling to Italy just in case, as it does happen. If you decide to be covered by your credit card company, please check the small print to make sure that you have adequate insurance cover whilst in Italy. Medicines and doctors in Italy are very expensive and if you work out the total cost of travel insurance, it is minimal compared with what you could end up paying.

Here are some considerations:

Food and Drink - Tap water is generally safe to drink. Bottled water is available. The inscription ‘Acqua Non Potabile’ means water is not drinkable. Milk is pasteurised and dairy products are safe for consumption. Local meat, poultry, seafood, fruit and vegetables are considered safe to eat.

Water - Ensure you protect yourself adequately against the heat and sun and drink a lot of water as dehydration can sometimes be a problem.

Mosquitoes can be a problem, though a nuisance rather than a danger. There are any number of ingenious answers, from nets, to repellent creams and sprays, to little devices which deliver an electrical charge thus removing the swelling. When you keep all the windows open for that nice cool breeze in the evening, you will find that they fly right in. Keep the lights off and they will not come in. 

Chemist - Take a trip to your local FARMACIA where they will be happy to give advice. In fact a trip to the FARMACIA is good for a range of minor ailments, with Italian pharmacists qualified to make diagnoses and hand out prescriptions for a limited range of complaints. If they can’t help, they will be able to refer you to the local doctor (medico).

Dentists – Mostly private

TIME

Local time is GMT +1 (GMT +2 between the last Sunday in March and the Saturday before the last Sunday in September).

LANGUAGE

Italian. English is understood in the larger cities but not in the more remote parts of the country, even though this is changing and more and more people speak English.

ELECTRICITY

The electrical current is 230 volts, 50Hz. A variety of plugs are in use including the European-style two-pin plug. You can buy these converters at the airport.

COMMUNICATION

The international access code for Italy is +39. The outgoing code is 00 followed by the relevant country code (e.g. 0044 for the United Kingdom). All numbers must be preceded by 0, whether originating in Italy or out, unless calling a mobile phone. City/area codes are in use, e.g. 02 for Milan and 06 for Rome. There can be high surcharges on calls made from hotels and it is generally cheaper to use a calling card. Public telephone boxes take phone cards for local and international calls, which can be bought from newsagents. The local mobile phone operators use GSM networks and have roaming agreements with most international operators. Internet cafes are available in the main towns and resorts.

Opening and closing times vary from region to region. Italy seems to shut down at 13h00 until 15h00-16h30. This is just to help the digestive system since so much has been eaten. In the summer some shops stay open until 20h00. Bars stay open in the early afternoon and it must be noted that major cities like Milan actually seem to close down for the entire month of August. The Milanese say that this is because of the air quality as Milan is in a valley and the air is so still. During Ferragosto (15th August) you will also find all the major cities empty as this is a public holiday. During the summer Italians are usually away on holiday either in Italy or abroad and that is why most of the cities during the summer months are mainly inhabited by the tourist. Try to do most of your excursions in the morning as the afternoon may be too hot.

Banks are usually open Monday to Friday inclusive 08h30-13h30 and 14h45-15h45. Shops are open from Monday through to Saturday 09h00-12h30 or even 13h00 and 15h30-19h30. Usually shops are closed on Monday morning and Saturday afternoon in the summer. In some tourist locations shops even open on Saturdays. Restaurants open 12h30 for lunch and then again at 19h30 for dinner. There are an array of markets throughout Italy which are open between 8h30 and 13h30. We would suggest that clients who are booking self catering villas or apartments try to arrive in Italy before midday in order to stock up for at least the Saturday and the Sunday, the other alternative we can offer you is to allow us to inform the owner to stock up on your behalf so at least you have something to eat in the evening. Most of our owners are actually very good cooks and will prepare a meal for you when you arrive. The monies will then be deducted from your deposit. PLEASE NOTE: Some museums and art galleries close on Mondays.

If there is anything we have not mentioned which you think may be worth a mention just let us know or if you want us to feature your comments and your own Italian experiences with a view to assisting future clients just send your comments to mail@italian-connection.co.uk

Enjoy your trip

THE ITALIAN CONNECTION